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Covid-19 Protocol for prevention and safety

Endorsed by certification GBAC and in compliance with the order SND / 414/2020 of May 16 and SND / 399/2020 of May 9, 2020 of the Ministry of Health we have adopted the following measures in our hotels:

Encourage the physical distancing of all people (customers and workers) with informative signs in different languages and specific signs so that the minimum distance between people is respected.

·         Minimize physical contact between people, surfaces and objects

·         Mandatory use of masks for all our personnel in situations where the interpersonal safety distance cannot be guaranteed.



·         Hydroalcoholic solution dispensers at all hotel entrances, customer crossing areas, restaurant tables, service areas, SPA and rooms.

·         Welcome personal hygiene kits for all our clients (masks, gloves, hydroalcoholic gel).



·         Intensification of the daily cleaning and sanitizing of common spaces and elements that can be used frequently.

·         Adaptation of our cleaning protocols according to specific regulations.

·         UV Ray disinfection equipment.



·         Establish maximum capacities in all our spaces that guarantee physical distance.

·         Updating the configuration of our restaurants, redesigning the distribution of tables to guarantee the distance of two meters between them.



·         Training of all our workers in the protocols of action for COVID-19.

·         Instructions on how to act in case of symptoms of workers or clients.

·         Training in the use of personal protective equipment.




·         Implementation of digital check in applications and personalization of the stay.